Insurance Claims Handler

SMarter Recruitment Services

SMarter Recruitment Services are currently looking to speak to anybody with office based customer service experience for new roles as Insurance Claims Advisor’s in Hanley. The role is offering an opportunity to join a company at the forefront of the insurance and claims industry, while providing internal opportunities to advance your career through participation in courses and training programs resulting in qualifications enabling you to scale up within the business and boost your knowledge and experience within the sector.

The role will entail answering inbound calls related to policies, insurances and claims, recording the data received on the call so that alterations, renewals and investigations can take place within the appropriate department. The role is largely customer service based, with the regular use of phone and IT systems, and the need to structure your day and prioritize tasks to be dealt with and completed within a timely manner.

You will be required to work from 9am – 5pm, Monday to Friday within the office while training is taking place, with hybrid options such as working from home being made available to you at a later date. The role is offering the starting figure of £18,000 – £19,000, although salary increases can be achieved by taking part in internal training courses to boost your role within the company.

Roles and responsibilities include…

– Answering of inbound calls from customers and assisting them with their requirements

– Make alterations to policies based off information received

– Input of data into CRM system to maintain up to date records of customers policies and insurance

– Keeping customers up to date with alterations and changes

– Sending emails, creating letters and communicating via the phone

– Liaising with other team members in other departments

– Maintain a professional and empathetic manner when conversing with customers

– Structure duties and remain aware of time constraints

If you are interested in position with a fantastic company, and have the relative experience required for the role, please contact the SMarter Recruitment Services team today on 01782 717766 or apply with your CV below!

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